Description |
Responsibilities
Provide exceptional customer service and technical support for internal and external voice and data product customers. Troubleshoot hardware and software issues and identify network/applications issues. Provide detailed information on how to set up/configure data and voice products. Verify provisioning and diagnose device or Network issues. Trouble shoot for PC Operating systems, specifically Device Manager and TCP/IP configuration. Use various administrative department tools and on-line resources for customer resolution. Use trouble ticket system for tracking customer interactions and problem resolution. Evaluate customers concerns and resolve problems to customer satisfaction. Demonstrates and practices regularly the skills necessary to handle any CS and/or Technical Support call type that is routed through the center in this function. Follows up with customer to ensure first call resolution and achieve and deliver 100% customer satisfaction.
It takes dedicated, hard-working people like you to provide the nation's best, most reliable wireless network. That's why we offer some of the best benefits around. And the best part is, the day you start is the day your medical/dental/vision/life insurance, paid vacation, training and tuition reimbursement benefits start.
We also know how important work/life issues are in today's marketplace. And we reward you with competitive time off and employee assistance programs so you can manage work with the rest of your life.
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Requirements |
* High School diploma or GED required -Minimum Associate Degree in a technical field required or equivalent work experience in a technical field (A+, Net+, and/or Microsoft Certifications will be considered), BS Degree preferred -12 months Customer Service Experience required-Ability to diagnose and troubleshoot complex data/cellular issues. -Ability to interface with customers, network and other departments on technical issues. -Exceptional communication (verbal & written), negotiation and independent decision-making skills. -Self-motivated, creative, flexible, willing to take initiative, be accountable, and able to effectively handle multiple tasks at one time. -Positive role model and leadership skills/team player. -Strong interpersonal skills. -Ability to demonstrate strong aptitude and knowledge of personal computer hardware/software; possesses fundamental understanding of Internet connectivity
We are an equal opportunity employer m/f/d/v.
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